Job & Family Services Requests for Proposals

Request for Proposals (RFP)#: R-89-09-0001 for Child Support Collection Services
All documents in .pdf format

The Ohio Department of Job and Family Services (ODJFS) releases this Request for Proposals (RFP) for the purpose of obtaining a vendor to provide collection services on Ohio child support cases for all 88 Ohio counties. ODJFS is seeking proposals from qualified vendors who have the capability of processing up to 130,000 cases at any given time throughout the contract term by providing professional debt collection services and case management services on Child Support Enforcement Agency (CSEA) cases. The vendor selected as a result of this RFP will work on Arrears Only cases.

Interested vendors must also provide proof that they have maintained membership with at least one national accreditation agency for professional debt collection for the last three (3) years, and its membership is current. A significant function that will be required of the selected vendor will be to record all activities performed on each case within two (2) business days into ODJFS' Support Enforcement Tracking System (SETS). SETS is Ohio's automated statewide system of support enforcement, case management and disbursement.



All submissions must be received no later than the specified deadline and submitted in accordance with the requirements as specified in Section 5.1 of the RFP.