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Question:
How should case managers engage with participants during the COVID-19 stay-at-home restrictions?
Answer:

Case managers are encouraged to take advantage of virtual options for engagement, including skype (other video conference options), texting, phone calls, and social media direct messaging. It’s possible to also keep participants informed by sharing general information and instructions through agency-approved social media posts.

Please note case managers using text messaging or direct messaging through social media must use encrypted applications. The following options are encrypted: Facebook messenger, imessages (iphone), Remind, Signal, and Whatsapp (for texting). Case managers should use county or area equipment for communications and professional accounts for social media rather than personal social media accounts or cell phones. Virtual services and activities can also help keep participants engaged.