Job & Family Services Office of Unemployment Insurance Operations
Mobile Phone Alert Option for Claimants

To Activate Text Alerts Regarding Your Ohio Unemployment Claim

During the application process, you must enter a Mobile Phone number under Personal Information/Contact Information, and then select Yes after Enable Text Message. Afterwards, you will receive a text message to opt in. 

Claimants who do not provide a Mobile Phone number, or answer No to Enable Text Message during the application process can later opt in by: 

1. Ensure that your Mobile Phone number is in the Ohio Unemployment Benefits system
2. Select Yes to Enable Text Message and Save your changes
3. Respond to the opt in text message (usually arrives within 24 hours)

Please note that the Ohio Department of Job and Family Services (ODJFS) will never request your password or PIN.
To read the ODJFS Privacy Statement, visit https://jfs.ohio.gov/ocomm_root/privacy.stm.
To view your profile, please sign into your account at https://unemployment.ohio.gov.
If you have questions, email UCtextalert@jfs.ohio.gov or call (877) 644-6562 toll-free.

ODJFS Unemployment Alerts
If you received a text message from ODJFS Unemployment Alerts, additional information is needed to process your claim. Here are some messages you may have received:

First Weekly Claim Reminder
ODJFS Unemployment Alert! You may file your weekly claim this Sunday. Reply HELP for help or STOP to cancel.
This message is a reminder to file your first weekly claim the Sunday after the date you filed your application. This reminder is to prevent a delay in receiving payments.

Additional Information Notice
ODJFS Unemployment Alert! Call [number for your processing center] within 48 hrs of this msg. Information is needed to prevent denial of benefits. Reply HELP for help or STOP to cancel.
This message means that your processing center needs additional information to process your claim. You must call within 48 hours to ensure that you receive benefits, and that those benefits are in the correct amount.

Carriers Supported

Compatible carriers include: AT&T, Sprint, T-Mobile®, Verizon Wireless, Boost, Cricket, MetroPCS, U.S. Cellular, Virgin Mobile, ACS Wireless, Appalachian Wireless, Bluegrass Cellular, Breakaway Wireless, Cablevision (Optimum Mobile), Carolina West Wireless, Cellcom, Cellular One of East Central Illinois, Centennial Wireless, Chariton Valley Cellular, Chat Mobility (Hawkeye), Cincinnati Bell Wireless, Coral Wireless, Cox Mobility, Cross/ Sprocket, C-Spire Wireless (formerly Cellsouth), CTC Telecom, DTC Wireless (Advantage Cellular), Duet IP (AKA Max/Benton/Albany), Element Mobile, Epic Touch, GCI Communications, Golden State, Illinois Valley Cellular, Immix (Keystone Wireless/ PC Management), Inland Cellular, iWireless, Leaco, Mobi PCS, Mosaic, MTPCS/ Cellular One (Cellone Nation), Nemont, Nex-Tech Wireless, nTelos, NW Missouri Cellular (Hawkeye), Panhandle Telecommunications, Peoples Wireless, Pioneer, Pine Cellular, Plateau, Revol, Rina - Custer, Rina - All West, Rina - Cambridge Telecom Coop, Rina - Eagle Valley Comm, Rina - Farmers Mutual Telephone Co, Rina - Nucla Nutria Telephone Co, Rina - Silver Star, Rina - Syringa, Rina - UBET, Rina - Manti, Rural Cellular Corporation, SI Wireless, Simmetry, SouthernLINC, SRT, Strata Networks, Thumb Cellular, Union Wireless, United, Viaero Wireless, West Central Wireless.
T-Mobile® is not liable for delayed or undelivered messages.
Terms and Conditions

ODJFS Text Alerts, up to 10 alerts per user.
By entering your mobile phone number(s) and successfully activating text alerts, (i) you acknowledge and represent to ODJFS Unemployment Alerts that you are the authorized user of the mobile phone(s) that you link to the text alert service or have been granted permission by the authorized user of the mobile phone(s) to enroll such mobile phone(s) in the service; (ii) you grant ODJFS Unemployment Alerts express permission to send text messages to that (those) mobile phone(s) through your wireless phone carrier unless and until such permission is revoked in accordance with these terms and conditions; and (iii) by granting such permission to ODJFS Unemployment Alerts, you are hereby requesting to receive such messages in spite of the fact that your number may otherwise be on the federal, or a state's, do not call list and you agree, to the maximum extent permitted by law, that such text messages shall not be in violation of such do not call list(s).

Stop text Alerts: Text alerts can be canceled at any time by texting "STOP" to 34494 from your mobile phone. You agree that your prior express consent to receive text alerts shall continue indefinitely unless and until you comply with the method described in the prior sentence for canceling your prior express consent. Other methods or means attempted to revoke your prior express consent (e.g., phone call to an ODJFS Unemployment Alerts listed number, a letter, an email, a conversation or a voicemail message left with an employee, etc.) shall be ineffective and you hereby release ODJFS Unemployment Alerts from any liability related to your efforts to revoke your prior express consent by other methods or means.

When revoking your consent by texting "STOP" to 34494, your text message should contain only the word "STOP" without any additional words, spaces, or characters either before or after the word "STOP." ODJFS Unemployment Alerts will reasonably endeavor to comply with other text communications sent to 34494 in which you indicate a clear and unmistakable intent to revoke your prior permission; however, you (a) understand that these messages go to a short code number that is entirely automated, is not monitored by a human, and the ability of our short code box to interpret your intent is severely restricted and, therefore, (b) you hereby release ODJFS Unemployment Alerts from any liability for your efforts to revoke your permission via a text message to 34494 that does not strictly comply with the terms stated in the first sentence of this paragraph.

Furthermore, by activating text alerts, you hereby grant ODJFS Unemployment Alerts express permission (without qualification) to respond to your cancellation request with a confirmatory text message in return that will confirm receipt of your cancellation request as well as indicate that you will no longer receive text alerts. Furthermore, you understand and agree that while ODJFS Unemployment Alerts will reasonably endeavor to send you the aforementioned confirmatory cancellation text message in a timely manner, you hereby release ODJFS Unemployment Alerts from any liability related to a confirmatory text message or the timeliness in which you receive one.

Re-Enable Text alerts: Log into the Ohio Unemployment Benefits system, update your Personal Information/Contact Information by selecting Yes to Enable Text Message, Save your change, and text JOIN to 34944.
Get Help or Support
: To get help or answers to your questions, email UCtextalert@jfs.ohio.gov, call 877-644-6562, or visit https://jfs.ohio.gov/ouio/textmessageinformation.stm.  From your mobile phone, you can request that we send you an additional text message that will include relevant contact information by texting "HELP" to 34494 anytime.

Pricing: ODJFS Unemployment Alerts does not charge a fee for text alerts. Check with your wireless phone carrier for your plan details. Message and data rates may apply. Purchase is not a requirement of the SMS program.

Message frequency: Number of messages varies per user but will not exceed ten (10) messages per month. It depends on the type of alerts you choose to have sent to your mobile phone, as well as [other specified criteria].

Changes in terms: ODJFS Unemployment Alerts reserves the right to change these terms or cancel the text alerts at any time. Please check these Terms and Conditions on a regular basis for changes. Your continued use of and the acceptance of text alerts after changes are posted will mean that you accept the terms as modified by the posted changes.

No warranties: ODJFS Unemployment Alerts makes no representations or warranties whatsoever regarding text alerts. ODJFS Unemployment Alerts hereby disclaims all warranties, including any implied representations or warranties of merchantability or fitness for a particular purpose.

Limitation of Liability: To the maximum extent permitted by applicable law, you hereby agree that ODJFS Unemployment Alerts shall not be liable for any direct, indirect, consequential, special, incidental, punitive, or any other damages, even if ODJFS Unemployment Alerts has been advised of the possibility of such damage or loss, arising or resulting from or in any way relating to your use of text alerts. Furthermore, ODJFS Unemployment Alerts shall not be liable for the acts or omissions of third parties, including but not limited to delays in the transmission of messages due to circumstances out of ODJFS Unemployment Alerts control.

Indemnity: To the maximum extent permitted by applicable law, you expressly agree to indemnify, defend, and hold harmless ODJFS Unemployment Alerts, its directors, officers, employees, servants, agents, representatives, independent contractors, and affiliates from and against any and all claims, damages, liabilities, actions, causes of action, costs, expenses (including reasonable attorneys' fees), judgments, or penalties of any kind or nature whatsoever arising from your use of the service.

Governing law: These terms shall be construed in accordance with the laws of the State of Ohio, and any arbitration or judicial proceedings to enforce or interpret the terms hereof may be brought only in the State of Ohio.