Job & Family Services Office of Unemployment Insurance Operations
New Identity Verification Measures

The Office of Unemployment Insurance Operations has made some changes recently to better protect the personal information and benefits of those receiving unemployment compensation.

What has changed?

  • Additional identify verification measures have been put in place. They use multiple data points to ensure that you are who you say you are.

What does this mean to you?

  • You may be required to complete one or more identity verification actions to access your account. For example, you may be required to enter a password, enter a one-time passcode that is emailed or texted to you, or answer questions that help identify you.
  • If your identity cannot be verified online, you will need to call a customer service representative.
  • You will always be able to file a new or ongoing weekly claim. However, if you attempt too many unsuccessful logins, you may be restricted from logging in for 24 hours.

Where do the identity verification questions come from?

The questions are based on publicly available data – for example:

  • Government data regarding your identity
  • Basic demographic data from prior public records

Helpful tips for a smoother claim-filing process:

  • Try to use the same computer whenever possible when you file claims.
  • If you get a new phone or computer, please be aware that you may be asked for additional identity verification.
  • Try to provide multiple communication options, such as both a cellphone number and email address.
  • If you change information on your account profile, please be aware that you may be asked for additional identity verification.
  • These measures are designed to protect your personal data and funds and to reduce the likelihood of fraud.

Important security tips:

  • The only time we will send you a link, via email or text, is when you set up an account or change your email address. Do not click on any other links you may receive, even if they appear to be official. They could be attempts to obtain your confidential information.
  • We will never ask you for your password.
  • All official Ohio unemployment websites end in "Ohio.gov." Any websites ending in .com, .org, or any other combination of letters are fraudulent. They may look official, but in fact they are attempts to steal your credentials or data.
  • If you receive any unexpected correspondence regarding your unemployment benefits, and you suspect it may be fraudulent, the best way to report it is by visiting unemploymenthelp.ohio.gov/IdentityTheft. Emailing or using the chat feature won’t guarantee that it gets to the right team.
  • Please continue to monitor your accounts every week for changes to your banking or personal information. If anything changed, and you weren’t the one who made the change, please report it to us immediately.