Job & Family Services Office of Information Services
Office of Information Services (OIS)
About OIS

The Office of Information Services (OIS) works to support the business functions and the delivery of health, human, and employment services through the application of information technology. OIS supports the delivery of programs to millions of recipients through the development and round-the-clock operation of automated information systems. Due to the number of end-users and technologies supported, OIS is one of the largest and most complex IT organizations within Ohio state government.
The Office of Information Services exists to serve our customers: ODJFS Offices, county departments and agencies, and medical providers. We work to provide cost-effective leadership, operational support and quality services relative to the application of information technologies. We continuously strive to improve the quality of OIS products and support services through innovative leadership, customer interaction, and active employee participation.
OIS is comprised of four areas that support the mission of ODJFS. The following is a description of each of the four areas which are supported by the Business Management Resources Section and Business Unit:

OIS Pillars

IT Portfolio Management

  • Services structured around the disciplines of portfolio, program, and project management.
  • Concentrates these disciplines within an organization that provides direct management or oversight of IT projects and programs throughout the office.
  • Project and program managers are staffed within this shared service and assigned as needed.
  • Provides a robust portfolio management process that involves facilitating all business stakeholders in making agency IT investment decisions.
  • Houses client partners that serve as IT advocates to various customer groups.

Architecture & Engineering

  • Identifies, transfers, and integrates new technologies into IT environment. Enterprise architecture services include:

solution architecture, information architecture, Service Oriented Architecture, infrastructure and application detail design, IT standards setting and enforcement, infrastructure and application security, middleware integration, web services development, system interface design, information management, long range IT planning, and providing road maps for emerging technology.

Application Development

  • Provides teams of skilled staff and processes necessary to estimate, develop, test, implement, and maintain all agency IT application software.
  • Ensures adequate resources for a wide range of application development, systems analysis and business process competencies, including planning for development in new technologies and sun-setting older applications.

Production & Operations

  • Responsible for day-to-day production environment.
  • Acts as a 24 X 7 command center to monitor infrastructure, business systems and batch jobs.
  • Manages the IT service desk and the IT operations center which provides support for IT services running in data centers.
  • Focus includes improving change management, configuration management, incident management, problem management, availability management, and robust service-level reporting.
  • Provides end user desktop and network management and customer service support for all ODJFS networked offices and agencies.
OIS Business Functions

Business Management Resources

The Business Management Resources Section supports the four OIS IT Pillars in the following ways:

  • Fiscal/budgeting
  • Procurements/contracts
  • Primary interface between OIS and ODJFS administrative offices (EBS, OCI, Legal, Communications)

Establishes and maintains:

  • OIS policies, standards and procedures (PSPs)
  • OIT/IT Investment Plan
  • Key Performance Indicators (KPI)
  • ODJFS IT Strategic Plan
  • Audit related functions

Ensures the creditability and processing of:

  • Contracts, Service Level Agreements, OIT coordination
  • Requests for proposals (RFPs)
  • Coordinate all OIS internal communications and external IT related (e.g. issues and updates) communications
  • Responsible for providing administrative support to the Pillars within OIS.

Business Unit

The OIS Business Unit supports to the four IT Pillars in the following ways:

  • OIS Human Resources responsibilities related to OIS staff.
  • Travel processing and activities related to OIS staff.
  • Facilities management in conjunction with the Office of Employee and Business Services.
  • Training activities related to OIS staff.
  • ODJFS campaigns coordination specified by the director to support the community.
  • General administration and support for the Office of the Chief Information Officer (CIO).

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