Overview
The Office of Information Services (OIS) works to support the
business functions and the delivery of health, human, and
employment services through the application of information
technology. OIS supports the delivery of programs to millions of
recipients through the development and round-the-clock operation of
automated information systems. Due to the number of end-users and
technologies supported, OIS is one of the largest and most complex
IT organizations within Ohio state government.
Mission
The Office of Information Services exists to serve our customers:
ODJFS Offices, county departments and agencies, and medical
providers. We work to provide cost-effective leadership,
operational support and quality services relative to the
application of information technologies. We continuously strive to
improve the quality of OIS products and support services through
innovative leadership, customer interaction, and active employee
participation.
Organization
OIS is comprised of four areas that support the mission of ODJFS.
The following is a description of each of the four areas which are
supported by the Business Management Resources Section and Business
Unit: | OIS Pillars | IT Portfolio Management
| - Services structured around the disciplines of portfolio,
program, and project management.
- Concentrates these disciplines within an organization that
provides direct management or oversight of IT projects and programs
throughout the office.
- Project and program managers are staffed within this shared
service and assigned as needed.
- Provides a robust portfolio management process that involves
facilitating all business stakeholders in making agency IT
investment decisions.
- Houses client partners that serve as IT advocates to various
customer groups.
| Architecture & Engineering
| - Identifies, transfers, and integrates new technologies into IT
environment. Enterprise architecture services include:
solution architecture, information architecture, Service
Oriented Architecture, infrastructure and application detail
design, IT standards setting and enforcement, infrastructure and
application security, middleware integration, web services
development, system interface design, information management, long
range IT planning, and providing road maps for emerging
technology.
| Application Development
| - Provides teams of skilled staff and processes necessary to
estimate, develop, test, implement, and maintain all agency IT
application software.
- Ensures adequate resources for a wide range of application
development, systems analysis and business process competencies,
including planning for development in new technologies and
sun-setting older applications.
| Production & Operations
| - Responsible for day-to-day production environment.
- Acts as a 24 X 7 command center to monitor infrastructure,
business systems and batch jobs.
- Manages the IT service desk and the IT operations center which
provides support for IT services running in data centers.
- Focus includes improving change management, configuration
management, incident management, problem management, availability
management, and robust service-level reporting.
- Provides end user desktop and network management and customer
service support for all ODJFS networked offices and agencies.
| | OIS Business
Functions | Business Management Resources
| The Business Management Resources Section supports the four OIS
IT Pillars in the following ways: - Fiscal/budgeting
- Procurements/contracts
- Primary interface between OIS and ODJFS administrative offices
(EBS, OCI, Legal, Communications)
Establishes and maintains: - OIS policies, standards and procedures (PSPs)
- OIT/IT Investment Plan
- Key Performance Indicators (KPI)
- ODJFS IT Strategic Plan
- Audit related functions
Ensures the creditability and processing of: - Contracts, Service Level Agreements, OIT coordination
- Requests for proposals (RFPs)
- Coordinate all OIS internal communications and external IT
related (e.g. issues and updates) communications
- Responsible for providing administrative support to
the Pillars within OIS.
| Business Unit
| The OIS Business Unit supports to the four IT Pillars in the
following ways: - OIS Human Resources responsibilities related to OIS staff.
- Travel processing and activities related to OIS
staff.
- Facilities management in conjunction with the Office of
Employee and Business Services.
- Training activities related to OIS staff.
- ODJFS campaigns coordination specified by the director to
support the community.
- General administration and support for the Office of the Chief
Information Officer (CIO).
|
Last Updated:
|