The Ohio Child Support Customer Service Portal is Ohio's web-based application which provides our customers easy on-demand access to their case information, currently on file with the child support agency.

To access their information, customers must validate their identity through the Bureau of Motor Vehicles (BMV). The validation will occur by matching on the registrant's Ohio driver's license/State ID or BMV Key number, the last four digits of their SSN, Date of Birth and the first letter of their last name entered during registration.

 Customers who do not have an Ohio driver's license number, state identification number of BMV Key Number are not able to have their identity confirmed via the new BMV web-service and must therefore use the option to register without an Ohio driver's license/State ID or BMV Key Number.

Once a customer is registered to use the Ohio Child Support Customer Service Portal, many self-service options are available to them. Child support payors can make credit/debit card payments on the site and all customers can quickly and conveniently view personal, address, employment and health insurance information, along with, support order and payment information (two years of support payment information can be viewed and printed). Customers can also send messages with or without attachments to their county CSEA, as well as, request updates to their address, employment and/or health insurance information by using the portal's Message Center.

Registered customers have the option to receive e-mail notification when the required address, employment and/or health insurance information is missing in our system for them. In addition, customers can be notified when payments are sent to them.