Job & Family Services Early Learning and Development
Help Desk

The goal of the Office of Family Assistance, Child Care Policy Help Desk is to provide information, referrals and assistance on policy questions. The hours of operation are 8:00 a.m. to 5:00 p.m., Monday through Friday. If you need assistance on any of the following, please contact the help desk:

  • Answering questions regarding all child care rules
  • Research issues and assist with resolution
  • Document complaints for investigation by ODJFS staff or local county agencies
  • Provide guidance on how to apply for Publicly Funded Child Care

All inquiries and resolutions are monitored for quality assurance.

File a Complaint

If you believe a child care program in Ohio is not following the licensing rules, a program that may be operating illegally, or that Publicly Funded Child Care benefits are being misused, you can file a complaint with the policy help desk.

Please be prepared to give the following information, if available:

  • Name of the Program
  • Location of the Program
  • Publicly Funded Child Care Case Number
  • Issue observed at the Program

Please contact the Child Care Policy Help Desk at 1-877-302-2347 option 4 or email: childcarepolicy@jfs.ohio.gov.