The goal of the Office of Family Assistance, Child Care Policy Help Desk is to provide information, referrals and assistance on policy questions. The hours of operation are 8:00 a.m. to 5:00 p.m., Monday through Friday. If you need assistance on any of the following, please contact the help desk:

• Answering questions regarding all child care rules
• Research issues and assist with resolution
• Document complaints for investigation by ODJFS staff or local county agencies
• Provide guidance on how to apply for Publicly Funded Child Care

All inquiries and resolutions are monitored for quality assurance.

If you believe a child care program in Ohio is not following the licensing rules, a program that may be operating illegally, or that Publicly Funded Child Care benefits are being misused, you can file a complaint with the policy help desk.

Please be prepared to give the following information, if available:

• Name of the Program
• Location of the Program
• Publicly Funded Child Care Case Number
• Issue observed at the Program

Please contact the Child Care Policy Help Desk at 1-877-302-2347 option 4 or email: childcarepolicy@jfs.ohio.gov.