Job & Family Services Requests for Proposals

Request for Proposals (RFP)#: R-89-09-0740 New Hire Reporting
All documents in .pdf format


The Ohio Department of Job and Family Services (ODJFS) releases this Request for Proposals (RFP) for the purpose of selecting a single vendor who will operate Ohio’s New Hire Reporting Center. In Ohio, all employers are required to report newly hired employees to a state directory, which is a key component of Ohio’s systematic efforts to collect child support owed by non-custodial parents. The selected vendor will also be required to monitor employer compliance with new hire regulations.

The vendor to be selected through this RFP process will be required to provide data entry and related administrative services to operate Ohio’s employer New Hire Reporting Center. The vendor must be capable of providing data entry services for approximately three million new hire reports annually, in accordance with ODJFS standards for speed and accuracy; and of providing customer service to over 300,000 employers by using customer call center staff. Approximately 600 telephone calls and 180 e-mails per month are received by Ohio’s current New Hire Reporting Center.