Job & Family Services Unemployment Compensation FAQ's
Unemployment Compensation FAQ's

Getting Payments

Filing Weekly Claims      

Once you have filed an application for unemployment compensation, you must tell ODJFS which weeks you are unemployed and want benefits. You accomplish this by filing claims for each week for which you want to receive benefits.  Answer all questions honestly. Ohio law provides penalties, including fines and/or imprisonment, for fraud. If you do not file a timely claim for a week of unemployment, you will not receive benefits for that week.

For your convenience, you may file your weekly claims in two ways:

  • Online: You may file online at unemployment.ohio.gov. If you did not file your application online, the first time you access your claim online you will need to enter your User Name (Social Security number) and your PIN.
  • Automated Telephone System: You may call 1-877-OHIOJOB (644-6562) if you have a touch-tone telephone. To access the telephone system, you will need your Social Security number and your personal identification number (PIN).

If you do not have access to either a touch-tone phone or the Internet, please contact your processing center. The name and phone number of that office was provided on the New Claim Instruction Sheet that was mailed to you when you filed your initial application.

   
   
Your Personal Identification Number (PIN)

The first time you file a new claim, you will be provided a PIN. You will use this PIN to access your claim through the automated telephone system or on-line. You are responsible for the security of the PIN. Your PIN is an electronic signature and has the same legal authority as your signature on a paper document. Do not give your PIN to anyone, since you are responsible for all claims filed and all information given to this department using your PIN to file for benefits. If you believe someone knows your PIN, if you forget your PIN, or if you want to change your PIN for any reason, you may request a new one either by calling the automated phone system or by calling your processing center. Your new PIN will be mailed to you. To recover a forgotten PIN, you may also use your "hint" question on-line.

   
When to File Claims For Weeks of Unemployment
    
You must file for benefits for a week of unemployment no later than three weeks (21 days) after the ending date of the week being claimed.  Claims for benefits filed beyond this time limit will be disallowed unless you can establish that the late filing was for reasons beyond your control.

Claims for unemployment benefits are normally filed on a biweekly (every other week) basis. However, you may file weekly claims for the first three weeks after filing a new claim. Each week starts on Sunday and ends on Saturday. When you file your new claim, you will receive a New Claim instruction Sheet, which contains instructions for filing your weekly claims. 

For example, in the illustration below, the claimant filed an initial claim on Tuesday of Day 3. The claim is effective on Sunday, Day 1. He/she should file the first continued weekly claim for week ending Day 7 on Sunday, Day 8, the next one for week ending Day 14 on Sunday, Day 15, and the third for week ending Day 21 on Sunday, Day 22.
      

  Sunday Monday Tuesday Wednesday Thursday Friday Saturday
Week Ending Day 7 1 2 3 4 5 6 7
Week Ending Day 14 8 9 10 11 12 13 14
Week Ending Day 21 15 16 17 18 19 20 21
Week Ending Day 28 22 23 24 25 26 27 28

After the first three weeks, you can continue to file claims weekly only if you authorize ODJFS (1) to deposit your unemployment compensation directly into your bank account AND (2) to issue all correspondence electronically, rather than through the postal system.

If you do NOT authorize ODJFS to directly deposit your benefits into your bank account AND issue only electronic correspondence, you will be converted to a biweekly (every other week) claim schedule. Instructions for requesting direct deposit and electronic correspondence are detailed in "Requesting Direct Deposit and/or Electronic Correspondence" below.

For example, in the illustration below, the individual has filed for the first three weeks of benefits and has not authorized either direct deposit or electronic correspondence. He/she is switched to biweekly filing and would not file for week ending Day 28 and week ending Day 35 until the day after the second week of the biweekly period ends, Day 36.


  Sunday Monday Tuesday Wednesday Thursday Friday Saturday
Week Ending Day 7 1 2 3 4 5 6 7
Week Ending Day 14 8 9 10 11 12 13 14
Week Ending Day 21 15 16 17 18 19 20 21
Week Ending Day 28 22 23 24 25 26 27 28
Week Ending Day 35 29 30 31 32 33 34 35
Week Ending Day 42 36 37 38 39 40 41 42
Week Ending Day 49 43 44 45 46 47 48 49
Week Ending Day 56 50 51 52 53 54 55 56

   
Requesting Direct Deposit and/or Electronic Correspondence

You may request that your benefits be paid by either direct deposit or debit card at any time by accessing your claim on-line at http://unemployment.ohio.gov or by calling your processing center. To make this choice on-line, go to the Main Menu and choose "Update Personal Information."

Unless you choose to have your benefits directly deposited into your bank account, benefits will be issued through a U.S. Bank ReliaCard Visa. You already qualify for this prepaid Visa card - no credit check or bank account is required. When you are issued unemployment compensation benefit payments, the payments are automatically deposited to the card.

You can use the money on the card to make purchases and get cash. You can use the ReliaCard Visa for purchases everywhere Visa debit cards are accepted. You can also get the cash you need at any financial institution (bank) displaying the Visa logo or from any U.S. Bank or Visa/PLUS(r) ATM. 

When you file your initial claim, you can choose to have your benefits paid by direct deposit to your checking or savings account. You can receive benefits via direct deposit whether you file on a weekly or biweekly basis. You can also request that benefits be paid by direct deposit any time by accessing your claim online or by calling your processing center.

If making this choice online, go to the Main Menu and choose "Update Personal Information."  You must provide your bank's name, complete address, your account number and the bank's routing number. See example (below) to find your account number and the bank's routing number.
 

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When calling your processing center to choose direct deposit, you must provide the same bank and account number information that is required for on-line election. Provide the banking information as it appears on your checks. Information that appears on your deposit slip may be different and may delay receipt of benefit payments.

Correspondence will automatically be provided to you via the postal system unless you choose to receive correspondence electronically. If you wish to file and receive benefits weekly, you must choose to receive all notices electronically.

You can ask to receive all notices electronically at any time by accessing your claim on-line or by calling your processing center. If making this election on-line, go to the Main Menu and choose "Update Personal Information."

If you choose to receive your correspondence electronically, an e-mail will notify you when new correspondence is posted to your on-line account. The e-mail will direct you to log on to your account to view your correspondence. Whether you select U.S. mail or e-mail, you may still access and respond to all correspondence sent to you on-line.