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Gold Standard Certification Program
The Gold Standard is Ohio’s certification and continuous improvement program for One-Stop Career Centers. 
 
The purpose of this initiative is to ensure that the employment and training services provided to the public and businesses through the One-Stop System meet two objectives: a consistent level of quality across the state and on-going efforts to achieve a higher quality level through continuous improvement. 
 
The goals of the program are:

1. One-Stop continuous improvement efforts through benchmarking
2. Documenting One-Stop quality and consistency
3. Enhanced integration of partner services
4. Increased business participation

It's Working!
 
 30 One-Stop systems were evaluated and ranked on 12 benchmarks and 32 critical success factors. The results were: 4 white-level, 22 bronze-level, 2 silver-level, and 2 gold-level One-Stop systems.

The program relies on specific benchmarks and relevant critical success factors for One-Stop excellence. A variety of instruments and tools are used to capture critical information about each One-Stop System:
 
Online business survey
Mystery Shopping On-Line Survey
 
Progress on continuous improvement and achievement of varying levels of excellence for each benchmark is captured on a balanced scorecard provided to local workforce investment boards periodically.  Based on these scorecards, each One-Stop system will be rated at the following levels of excellence:

  1. One Star - White (Compliant)
  2. Two Stars - Bronze (Exceeds)
  3. Three Stars - Silver (Superior)
  4. Four Stars - Gold (Exemplary)

The One-Stop Enhancement program provides additional resources to help each One-Stop system improve the quality of their services, enhance the customer experience, and to improve the knowledge and skills of the staff in order to strive for the highest possible level of excellence for the system.
 
Work has begun on a new, third phase of continuous improvement to keep the Gold Stadnard a part of Ohio's One-Stop system. More details are to come.

 

Other Links and Resources:

 Best Practice:
WIA Area 17 One-Stop Operator Evaluation

 

General Information: Gold Standard Continuous Improvement Program
One-Page Overview: The Gold Standard Continuous Improvement Program
Complete Overview: Gold Standard Continuous Improvement Program
 
Peer-to-Peer Presentations: Gold Standard Continuous Improvement Program
 The Employment Source (WIA Area 6) (1/5/10)
The Source Northwest Ohio (WIA Area 9) (2/2/10)
 

 For More Information:
Office of Workforce Development
P.O. Box 1618
Columbus, OH 43216-1618
Fax: 614-728-8366
Phone: 1-888-296-7541, Option # 3
Email: WIAQNA@jfs.ohio.gov
                                                                                                                                     Last Update 11/18/2011