Job & Family Services Office of Workforce Development
In order to best protect confidential and other important data, the ODJFS website will no longer support several outdated web browsers. Effective December 5, Internet Explorer 6 or older, Opera 4 or older and Netscape Navigator will no longer work on ODJFS sites that are https-enabled. Individuals can download the most recent version of Internet Explorer here and the most recent version of Opera here.
In order to best protect confidential and other important data, the ODJFS website will no longer support several outdated web browsers. Effective December 5, Internet Explorer 6 or older, Opera 4 or older and Netscape Navigator will no longer work on ODJFS sites that are https-enabled. Individuals can download the most recent version of Internet Explorer here and the most recent version of Opera here.


Frequently Asked Questions for Workforce Professionals


Ohio Workforce Case Management System  


TANF Summer Youth  



 OhioMeansJobs Questions 

Q: Will there be more detailed training for OhioMeansJobs and OWCMS available?

A: Yes. Detailed training will be available over the next 6 months in each region beginning in July 2014.

Q: How can I help ensure that the WorkKeys graphs are legible in our resource room?

A: Check your computer's monitor and system settings to ensure that the graphs and other images being displayed are as large and clear as possible. If there are specific issues with a particular image, please contact the OMJ help desk with the Subject: "WorkKeys Graph Issue" at OMJ-HELP-DESK@jfs.ohio.gov and include screenshots and URL addresses in your message.

Q: Are there certain browsers recommended for OhioMeansJobs?

A:OhioMeansJobs is compatible with Mac: Firefox 8, Safari 5; and Windows: Chrome 14, Firefox 6, IE 8 and 9. The bolded browsers are the most compatible.

Q: Will OMJ pop ups continue to be a part of the enhanced version?

A: The pop up placements will continue to be considered as future enhancements are planned.

Q: When will the daily job report be live and what will it include?

A: The report is scheduled to go live on 7/30/14. From the "What's New" page: New Job Order report can be obtained from the State of Ohio graphic. Just click on the specific county and the list of OMJ Job Orders that were added the day before will be displayed. You can sort the results, print or SAVE the results.

In OWCMS, this report can be obtained from the Labor Exchange list of reports in the system, under the report menu option.

Q: Is the system validating email addresses?

A: Yes. in OWCMS, once the individual's email address is added or updated from various sources (OJI, seeker uploads, staff update or OMJ), OWCMS sends an email to the new email address. This email states the seeker has 5 business days to click on the embedded URL to validate the new email address. This is sent each time the Email Address is updated.

Q: How should I report system response time delays or other technical issues with OhioMeansJobs.com?

A: ODJFS is in the process of developing a special form to communicate these issues. In the meantime, please email OMJ-HELP-DESK@jfs.ohio.gov with a detailed subject like "OMJ System Response Time delay in [INSERT COUNTY or WIA AREA here].

Q: How can I load information to the Regional Articles page for my region and what type of information would be appropriate?

A: ODJFS is currently piloting this with a local organization. Once the pilot is complete, more information will be available. However, if there are articles or information you would like to share in the meantime, please email OMJ-HELP-DESK@jfs.ohio.gov with the Subject: "Regional Articles Contribution for [INSERT APPLICABLE REGION HERE]." Appropriate information would be articles or information on the region's economy, mass hiring and job fairs, etc.

Q: How can I find out about future OMJ changes and enhancements?

A: This information will be posted to the "What's New" on OWCMS.

Q: How can I find out which "fake" FEIN is assigned to my local entity and the expectations regarding use of the FEIN?

A: If you need information on which FEIN is assigned to your organization, please email OMJ-HELP-DESK@jfs.ohio.gov with the Subject: "OMJ Center FEIN."

Q: Who should I contact regarding any "scam" jobs listed or any reports of employers that may be using predatory tactics?

A: If you find a SCAM job on OMJ, immediately notify the OMJ Help Desk with the Subject: "SCAM Job Order" and please provide the following information:

  • Job Order Number
  • Screen capture of the Job Post
  • Job location (County and State)
  • Job title

Q: Can resume search tips be displayed in the employer area of OMJ?

A: Yes. ODJFS is working on plans to add search tips for employers to assist them in searching resumes most effectively. For now, please access the How Do I? page.

Q: How can OMJ users get their resumes in plain text format from the resume builder?

A: After creating a resume on OMJ, click "Save As a Word doc."Then, open that file in Word. Once the file is open in Word, you can click File menu, "Save As" to save the file in plain text format. See graphic.

Q: How are the OhioMeansJobs, OWCMS, OhioRED, Wanted and OJI systems interrelated?

A: ODJFS is currently developing a graphic to show the relationships between these sytems.


Ohio Workforce Case Management Questions(OWCMS)

Q: Will there be more detailed training for OhioMeansJobs and OWCMS available?

A: Yes. Detailed training will be available over the next 6 months in each region beginning in July 2014.

Q: How can I review resumes in OMJ?

A: Please visit the How Do I? page and select "How to Access OhioMeansJobs resumes" in the Employers column.

Q: Can there be system alerts to assist locals when new resumes are added to a folder?

A: We will continue to consider this functionality for a future enhancement for the system. At this time, there would need to be a local procedure to allow for alerts and tracking of new resumes being added to folders.

Q: Are there certain browsers recommended for OWCMS?

A: OWCMS works best with Mozilla's Firefox browser. As mentioned in a prior question, both Firefox 6 and Chrome 14 are recommended for the OhioMeansJobs system.

Q: Is there an Employer Engagement Report that locals can use to track employer engagement?

A: The Governor's Workforce Policy Board is currently working on an employer engagement report and performance metrics. See a presentation on this effort.  

Q: What's the most effective way to search for an individual on the system, particularly those who registered with OhioMeansJobs?

A: Log in to OWCMS. From the Select Job Seeker menu, search for the individual by entering First and Last name on the Locate Seeker screen. Since OMJ does not require SSN nor a date of birth, the search should be by seeker's full name. From the search results, the specific seeker can be identified by other attributes: last 4 digits of SSN, birth date, County of Residence, email and street address. When searching for the individual, you can refine your search, by also entering county, DOB, email address, zip code. Another option is to search for the user's email address if the user knows which address they used to register on OMJ.


 Policy Questions  

Q: Is there a draft of the performance metrics being considered by the Governor's Workforce Policy Board?

A: Yes. See the presentation and read the related legislative language below.  

 Sec. 107.35. Not later than December 31, 2014, the governor's office of workforce transformation, with staff support and assistance from the departments of job and family services and education and the Ohio board of regents, shall establish criteria to use for evaluating the performance of state and local workforce programs using basic, aligned workforce measures related to system efficiency and effectiveness. The office shall develop and make available on the internet through a web site a public dashboard to display metrics regarding the state's administration of primary workforce programs, including the following programs:

(A) The adult basic and literacy education program;

(B) Programs administered under the federal "Carl D. Perkins Career and Technical Education Act of 2006," 120 Stat. 683,20 U.S.C. 2301 et seq., as amended;

(C) State aid and scholarships within the Ohio board of regents;

(D) Programs administered under title I of the federal "Workforce Investment Act of 1998," 112 Stat. 936,29 U.S.C. 2801 et seq., as amended.

Sec. 3333.91. Not later than December 31, 2014, the governor's office of workforce transformation, in collaboration with the chancellor of the Ohio board of regents, the superintendent of public instruction, and the department of job and family services, shall develop and submit to the appropriate federal agency a single, state unified plan for the adult basic and literacy education program administered by the United States secretary of education, the "Carl D. Perkins Vocational and Technical Education Act," 20 U.S.C. 3201, et seq., as amended, and the "Workforce Investment Act of 1998," 29 U.S.C. 2801, et seq., as amended. Following the plan's initial submission to the appropriate federal agency, the governor's office of workforce transformation may update it as necessary. If the plan is updated, the governor's office of workforce transformation shall submit the updated plan to the appropriate federal agency.

Sec. 6301.11. The state board, in connection with the department of job and family services, shall develop a methodology for identifying jobs that are in demand by employers operating in this state.

The department in consultation with the state board shall use the methodology to create a list of such in-demand jobs and shall publish the list on the web site of the department on or before December 31, 2014. The department shall periodically update the list to reflect evolving workforce demands in this state.

Local boards, workforce development agencies, and other providers of workforce training shall use the list of in-demand jobs to cultivate and prioritize workforce development activities that correspond to the employment needs of employers operating in this state to assist individuals in maximizing their employment opportunities.

Q: What are the protocols for staffing agencies that use OhioMeansJobs?

A: Staffing agencies have up to 1100 resume searches per FEIN number each year beginning October 1.

Q: Do On-the-Job trainings count as placements for performance metrics?

A: Yes.

Q: What is the policy on veteran's priority of service?

Employers- The veteran priority is currently working for employers through the resume search results in OMJ, which will list Veteran resumes first in the displayed search results.
Individuals- The veteran priority for individuals is currently being re-worked since OWCMS Job Match has been turned off. A new process is being defined for later in 2014.

Q: What type of confirmation for registration on OhioMeansJobs can UC claimants use as proof of registration?

A: The OMJ Details screen shows  whether or not an individual has registered in OhioMeansJobs.com. When an individual registers on OhioMeansJobs.com, his or her basic information is transferred over to OWCMS. In OWCMS, staff can view the resume status, resume activated date, and other assessment activities the individual may have completed in OhioMeansJobs.com. This OMJ page can be used to show documentation that the individual has registered and posted a resume on OhioMeansJobs.com.


TANF Summer Youth Questions

Q. Is there a document explaining the new requirement in the TANF Summer Youth Program?

A: Yes, there is a 2014 Step by Step Guide to OhioMeansJobs requirements.  

Unemployment Compensation Questions

Q: Are there reports that locals can receive to get information on due dates for UC claimants regarding the new HB2 requirements?

A: Yes, reports will be generated identifying claimant's HB2 requirement due dates in alignment with the current Data Sharing Agreements. For questions about Data Sharing Agreements, please contact Graig Pellman at WIAQNA@jfs.ohio.gov . Please include "HB2 Reports" in the subject heading of your message.

Q: Is there a desk aid to help claimants meet the new OMJ requirements for unemployment compensation?

A: Yes. Visit Forms Central to access or order Form Number JFS-08068, OhioMeansJobs.com for Unemployment Compensation Claimants.

Q: How can local staff contact a UC claimant without an email address about a job lead?

A: Local staff can place the UC claimant's resume in a folder like any regular client and an email will be sent to the UC Claimant in their OJI correspondence inbox or staff will read the message to them if applicable.

Q: Can the career profile for UC claimants be required sooner than the 20th week?

A: Although Ohio law only requires claimants to complete this interest survey by the 20th week, staff can encourage claimants to complete this as early as possible to assist in themselves in efforts to be re-employed or receive training.

Q: Can local staff receive Unemployment Compensation Technical documents in the future?

A: Yes. OWD is collaborating with the OUC to ensure that future, helpful UC technical documents are distributed to local staff.

Q: Will the current OJI correspondence be updated to simplify information for UC claimants?

A: ODJFS is currently reviewing this correspondence for improvements. If you have any suggestions for changes, please email them to UCTECH@jfs.ohio.gov with the subject: "OJI Correspondence Suggestions." Any new version needs to be implemented by OIS. The time frame for implementation has yet to be determined.

Q: Can UC claimants register on OhioMeansJobs before they receive a temporary password in the mail and what if they already have an OMJ account prior to filing for unemployment?

A: Claimants can register for OMJ before receiving their temporary password and it's also okay if they already had an OMJ account. Claimants must inform OJI when they file for benefits that they have an OMJ account and provide their email address or user name.

Q: Is there specific guidance available for HB2 WorkKeys requirement?

A: Yes. See Completing Core Assessments (WorkKeys) in OhioMeansJobs.com.

Use the links in the "new Rules for Unemployment Claimants" section.

Q: Is local operations staff available to assist with new HB2 requirements in OMJ centers?

A:Yes, and if you are unsure of the workflow or schedule for local ops staff, contact your Regional Field Operations Coordinator.


 Last Update: 07/09/2014