Job & Family Services Office of Workforce Development
Training for Workforce Development Professionals
woman teaching

The Office of Workforce Development provides technical assistance and training through two units specializing in different areas:

Our Training Officers are stationed throughout Ohio and train internal state merit staff delivering reemployment services and programs. Our Employment Service Coordinators, located in our Training and Technical Assistance unit, provide training and technical assistance to all external partners delivering the Workforce Innovation and Opportunity Act (WIOA) program.  You can email them directly at WIOAQNA@jfs.ohio.gov or if you would like to request training, please complete this form https://form.jotform.com/92164117437153.

If you are a job seeker or employer, please contact your closest OhioMeansJobs Center for services.  

OWD Training Calendar   Please check back frequently for updates.  

WIOA Adult/Dislocated Worker

Fundamentals of the WIOA Program
Module 1 - Provides eligibility information for the WIOA Adult and Dislocated Worker Programs (Running Time Approximately 12:30. Posted 09/06/2019)
Module 2 - Provides information about the governance of WIOA (Running Time 8:38 min. Posted 09/26/2019)

Documentation Management - Applying the concepts of case documentation framework and making case notes more thorough and robust (Running Time 27:00. Posted 09/20/19)


CFIS CLT - County Finance Information System - Client Level Tracking was launched June 2016 to link workforce services in the case management system to expenditures in the financial system. (Posted Sept. 1, 2016).  

Ohio Workforce Case Management System (OWCMS)

OWCMS Systems Training

Module 1 - Accessing and Finding Cases (Running Time 6:37. Posted 04/10/2019)
Module 2 - The Basic Intake General Information Tab (Running Time 6:13. Posted 04/10/2019)
Module 3 - The Additional Information Tab (Running Time 2:55. Posted 04/10/2019)   

Employer Services will review and highlight services that are available to employers, examples of different services and a demonstration on how to enter this information into OWCMS. (Running Time 15:00. Posted 05/06/19).

Case Notes Guidelines in OWCMS(Running Time 24:00. Posted 10/29/2018).  The importance of adding case notes while learning the requirements and techniques of a new writing style called the 5 STAR method.

Posting Events on OhioMeansJobs.com - webinar (Running Time 36:33) and documentation (Posted February 6, 2018)  

OhioMeansTraining.com  covers topics such as Labor Exchange, WIOA, WIET, Rapid Response and more.

Partner Connections in the OhioMeansJobs Center module (Running Time 15:00.Posted 11/27/2018) is designed to assist those working in the OhioMeansJobs center in creating a more coordinated effort between all the partners that reside in the center.

Business Intelligence Channel (BIC) Cognos

Basic Guide to BIC Cognos: This beginner-level guide will show users how to log into BIC Cognos, how to run reports, how to schedule reports, and more.

Intermediate Guide to BIC Cognos: This guide will demonstrate the BIC Cognos report Authoring Mode, formatting a report, adding report items, creating report prompts, and other advanced Cognos functions.

BIC Cognos Report Directory - A directory of existing state-developed WIOA and CCMEP BIC Cognos reports detailing their applicable use.

BIC Cognos and OWCMS Data Crosswalk - A data element crosswalk which lets the user know which items in Cognos correspond to which fields in OWCMS.

Cognos Performance Webinar(Running Time 68:00 min) and documentation - In this webinar, participants will learn some basic functions of the Cognos reporting system. We will cover: logging into the system, the key features of the IBM Cognos Analytics Dashboard, and demonstrate how to run the Credential Attainment, the Employed 2nd Quarter after Exit, and the Employed 4th Quarter after Exit Performance reports for the Adult, Dislocated Worker, and CCMEP program areas.

Special Populations

Meaningful Assistance to Unemployment Insurance ClaimantsWeb-based Module (Running Time 13:50)
Supporting documents: Processing Center locations and policy WIOAPL 16-09 (Posted March 14, 2019)  

Understanding WIOA Priority of Service(Running Time 12:00. Posted 04/03/18). The Priority of Service training explains the two different forms of Priority of Service, Veterans and Low-Income, and the requirements for each.  There will be a walkthrough of how Priority of Service is to be implemented with each customer and gives examples to explain each requirement. Supporting documentation mentioned in this recording are Veteran Program Letters: 13-14, Change 1 and Change 2, 04-14, and 08-14 which can be viewed at: DOL Veteran Program Letter Directory (VPL)  

WIOA Policy Letter WIOAPL 15-20: Priority of Service for Veterans and Eligible Spouses.

Serving Customers with Disabilities page contains a list of resources. At Your Service: Welcoming Customers with Disabilities offers a free, self-paced web course training for those interested in discovering best practices for working with customers who have disabilities. This web course was created as a training tool for Customer Service Representatives employed at DOL One-Stop Centers and for Navigators in the Disability Program Navigator Initiative.


CCMEP, Ohio's Comprehensive Case Management and Employment Program   provides employment and training services to eligible, low-income individuals based on a comprehensive assessment of employment and training needs, as well as a basic skills assessment. Check out the training page and question and answer section.

Last updated: 05/06/2019