OJI Business System Support Section
The OJI Business System Support Section provides program technical assistance to MIS and OJI system users; evaluates remedy tickets and enters OJI work requests and defects accordingly. They also assist in the implementation of new or enhanced system functionality; remain current with changes in program policies pertinent to automation within OJI; and coordinate activities or changes to the Interactive Voice Response (IVR) interface as it pertains to OJI.

Redeterminations and Appeals Section
The Redeterminations and Appeals Section accepts and processes appeals pertaining to unemployment eligibility and acts as a liaison between the UC Review Commission and the agency. This section is responsible for reviewing and implementing decisions issued by higher-level appeal authorities, including courts, and assisting in the development and monitoring of the IVR system.

Employer Resource Information Center (ERIC)
The Employer Resource Information Center (ERIC) is a project to build a complete replacement of the current unemployment tax delivery, reporting, and accounting systems. This includes improving business processes within the Bureau of UC Tax.

The ERIC project will enable employers and third party administrators to do business with the Office of Unemployment Compensation (e.g., registration, reporting, and account maintenance) through the Internet. The result will be increased services to customers and a more efficient means for staff to deliver those services.