Technical Services Section
The Technical Services Section interprets UC laws and precedent cases; develops, updates, and distributes policy guides and procedural manuals; develops training material, resource guides, and desk aids; creates and revises forms used in processing claims; monitors the quality of performance; gives advice on handling special claims, develops processing procedures for new programs; and aids in the identification of laws, policies, and procedures that need to be changed or updated.

Special Claims Section
The Special Claims Processing Center handles claims based upon employment with the military, federal civilian employers, and ODJFS.  In addition, this department processes claims that result from combining wages earned in two or more states; transmits wage information between Ohio and other states, including the Virgin Islands and Puerto Rico, for use in the combined wage program; acts as an intermediary between claimants and other state UC agencies; and administers the Disaster Unemployment Assistance (DUA) program.

Trade Section
The Trade Act programs [Trade Adjustment Assistance (TAA) and Alternative Trade Adjustment Assistance (ATAA)], assist individuals who have become unemployed as a result of increased imports from, or shifts in production to, foreign countries. The goal of the Trade Act programs is to help trade-affected workers return to suitable employment as quickly as possible. To facilitate this goal, TAA-certified workers may access a menu of services that include income support, relocation allowances, job search allowances, and a health coverage tax credit. TAA participants that require retraining in order to obtain suitable employment may receive occupational training.

In addition, the ATAA program for older workers provides an alternative to the benefits offered under the regular TAA program. Participation in ATAA allows older workers, for whom retraining may not be suitable, to accept re-employment at a lower wage and receive a wage subsidy.