Job & Family Services Office of Communications
FAQ's/HELP
HELP!       ODJFS Internet Help
The Help section explains how to successfully navigate the ODJFS Internet web site. Most pages contain the following navigational elements:

ODJFS Logo
Selecting the ODJFS logo, in the upper left hand corner of each page, takes you directly back to the home page from anywhere within the site without having to manually hit the back button to get to the home page.

Left navigation bar
This navigation bar lists the menu options within the current category selected and changes as different categories are selected.

Top navigation bar
This navigation bar lists the main categories of the site. They can be selected from any page and will take you to that specific section of the site. This navigation bar gives you a quick way to move from one main category to another without having to manually hit the back button to get to the home page.

Bottom navigation bar
The left side of this navigation bar contains the words 'Return to top'. When selected, you are returned to the top of the current page without having to manually scroll to the top.

Site Tools
The site tools are listed on the left side of each page, grouped together with a yellow State of Ohio symbol beside them. These can be valuable tools to navigate the site. Site Tools are as follows:
Acronyms The acronyms function provides a list of the most common acronyms used on the site, as well as links to the specific section of the site (if applicable).

Feedback The feedback function provides you with the capability to submit questions, comments, suggestions, etc. to the Webmaster electronically. If you wish to have a response, please include your e-mail address.

Help/FAQ's The help function explains how to successfully navigate the site. The FAQ's function provides answers to the most Frequently Asked Questions (FAQ) regarding the site.

Recent Additions The recent additions function provides a list of the latest updates to the site.

These elements provide links to some of the most useful resources on the site. If you get lost within the site, simply click on the ODJFS logo to return to the home page. If you are looking for specific information that you cannot find, the Acronyms, Help/FAQs, and Site tools may help you.

Any text on the site that is blue is "clickable"; meaning that clicking on it with your mouse will take you to a new document/page. When you move your mouse over a link, the arrow turns into a pointing hand.

Interested in making the ODJFS Internet your Home Page? Click here for directions.



FAQ's       ODJFS Internet Frequently Asked Questions
Q: What is the purpose of the ODJFS Internet site?

A. The purpose of the Internet site is to publish information electronically and centrally so external users can quickly access information on the services and programs ODJFS offers, as well as ODJFS news and publications.

Q: Why does the site look different than it looked before July 1, 2000?

A: The previous Ohio Bureau of Employment Services (OBES) and the Ohio Department of Human Services (ODHS) Internet web sites were combined in conjunction with the merger of the two organizations into ODJFS on July 1, 2000. At the same time, the web sites were re-organized and given a fresh new look.

Q. How often is the site updated?

A. Pages on the ODJFS Internet site are updated daily, weekly, monthly, quarterly, semi-annually, or on an as needed basis. The News and Events portion of the site is updated more frequently than other areas of the site due to the nature of the information.

Q. How can I find out which pages have been updated recently?

A. The Recent Additions tool provides a list of the latest updates to the site, including links to the updated pages.

Q. Are there any tools that can help me find the information I'm looking for?

A. Yes. There are several site tools which can help locate information. The tools include the Acronyms list, Help/FAQs, and Search.

Q. Is there a way to easily get to the pages I use most often?

A. Yes. Pages can be bookmarked so they can be quickly accessed without having to manually type in the URL address. To add a bookmark to a page, choose Bookmarks from the menu and then choose Add Bookmark. To return to that page at a later date choose Bookmarks again and click on the page that you are seeking and you will be taken there.

Q. How can I submit comments, suggestions or feedback regarding the site?

A. Click on the 'Feedback' site tool to submit your comments and feedback to the ODJFS Webmaster. Please remember to include your e-mail address if you wish to receive a response to your feedback.

Q. How do I return to the home page if I get lost within the site?

A. Click on the ODJFS logo at the top left corner of every page. This will take you back to the home page without having to manually back through the pages you've viewed.

Q: Why does the text on some pages stretch off the right side of the monitor screen?

A: Your screen resolution setup is less than 800 x 600. Please refer to your computer user's manual to determine how to change your screen resolution to 800 x 600. Once you have successfully changed your screen resolution, items on your desktop will appear smaller which allows the viewing area to be larger.

Q: What browsers and versions are recommended to view the site?

A: The ODJFS Internet site was designed for Netscape and Internet Explorer browsers, version 4.0 and above. If you are experiencing problems with the functionality of the site, you may want to upgrade to a minimum version of 4.0. To upgrade your Netscape browser version, go to http://www.netscape.com/. To upgrade your Internet Explorer browser version, go to http://www.microsoft.com/.

Q: When I try to print some pages on the site, text on the right edge of the page is cut off. How can I fix this?

A: Please see Help with Printing.

Q: How do I print pages on the site?

A: Please see Help with Printing.