Job & Family Services Office of Communications
Help and Frequently Asked Questions (FAQs)

Site Tools (Lower left Navigation Bar)
Once you navigate away from the home page, throughout the site you’ll find these and other tools listed in the lower left navigation bar:     

  • Acronyms - This links to a list of a commonly used abbreviations and what they stand for.
      
  • Feedback/Case-Specific Concerns - This allows you to submit questions, comments and suggestions electronically. If you would like a response, please include your email address.
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  • Help/FAQs - This links to an explanation of our redesigned website.
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  • Recent Additions - This links to recently posted documents.

If you get lost within the site, simply click on the words "Department of Job and Family Services" at the top of the page to return to the home page. If you can’t find what you’re looking for, try clicking on Acronyms, Help/FAQs or the A-Z Index of Services.
    
Any text on the site that is blue is "clickable," meaning that clicking on it will take you to a new document or page. When you move your mouse over a link, the arrow turns into a pointing hand.

   
 Frequently Asked Questions

  • Q. How often is the ODJFS website updated?
    A. Program areas and offices update their web pages  based on their business needs. This can be daily, weekly, monthly, quarterly, semi-annually or on an as-needed basis. 
        
  • Q. Is there a way to easily get to the pages I use most often?
    A. Yes. Just bookmark those pages so you can get to them quickly without having to manually type in the URL address. 
       
  • Q. How can I submit comments, suggestions or feedback regarding the site?
    A. Click on the "Feedback/Case-Specific Concerns" link in the lower left toolbar. If you wish to receive a response, be sure to include your email address. 
       
  • Q. How do I return to the front page if I get lost within the site?
    A. Click on the Ohio Department of Job and Family Services logo at the top of the page. 
       
  • Q: Why does the text on some pages stretch off the right side of the monitor screen?
    A: This will happen if your screen resolution setup is less than 800 x 600. Please refer to your computer’s user manual to determine how to change your screen resolution to 800 x 600. Once you have successfully changed your screen resolution, items on your desktop will appear smaller, which will allow the viewing area to be larger.