Job & Family Services Office of Communications
Help and Frequently Asked Questions (FAQs)

The ODJFS Home Page    
In March 2012 we redesigned our home page to make it easier for those visiting our website to find what they need. You’ll find tabs at the top for most of our programs, a new and improved site index, and an Information for Businesses section. You’ll also find social media feeds and announcements.

  • State and Agency Logos   
    Clicking on the Ohio Department of Job and Family Services logo at the top of each page will take you directly back to the home page from anywhere within the site. Clicking on "Ohio.gov" in the upper right corner will take you to the main state of Ohio website.  
      
  • Top Navigation Bar   
    The top navigation bar shows the agency’s major program categories in tabs within a white banner. Each tab has a drop-down menu to make it easy to find frequently requested information. If you do not see what you are looking for in the white banner, look directly below to the A-Z site index and click on the first letter of the topic you’re looking for. This navigation bar appears at the top of all pages on this website.     
      
  • Middle Navigation Bar   
    The middle left portion of the home page contains large images and links to some of our more popular web pages and sites.   
      
  • Information for Businesses   
    Many parts of our website are used frequently by businesses. Quick links to those web pages are provided here.      
       
  • Social Media Feeds   
    ODJFS is now on Twitter, Facebook and YouTube.  
      
  • Announcements   
    This is where we post information about new systems, services or anything else especially timely and noteworthy that we’d like to let our customers know about. If any state or local JFS offices are closed due to weather or other emergencies, we’ll post a notice about it here.  
     
  • Bottom Navigation   
    From the navigation bar at the bottom of the home page, you’ll find a "Services FAQ" link to frequently asked questions about our services. You can also click on "Doing Businesses with JFS" to get contact information for our Office of Contracts and Acquisitions. The bottom navigation bar is the same on all pages throughout the website.  
      

Site Tools (Lower left Navigation Bar)
Once you navigate away from the home page, throughout the site you’ll find these and other tools listed in the lower left navigation bar:     

  • Acronyms - This links to a list of a commonly used abbreviations and what they stand for.
      
  • Feedback/Case-Specific Concerns - This allows you to submit questions, comments and suggestions electronically. If you would like a response, please include your email address.
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  • Help/FAQs - This links to an explanation of our redesigned website.
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  • Recent Additions - This links to recently posted documents.

If you get lost within the site, simply click on the words "Department of Job and Family Services" at the top of the page to return to the home page. If you can’t find what you’re looking for, try clicking on Acronyms, Help/FAQs or the A-Z Index of Services.
    
Any text on the site that is blue is "clickable," meaning that clicking on it will take you to a new document or page. When you move your mouse over a link, the arrow turns into a pointing hand.

   
 Frequently Asked Questions

  • Q. How often is the ODJFS website updated?
    A. Program areas and offices update their web pages  based on their business needs. This can be daily, weekly, monthly, quarterly, semi-annually or on an as-needed basis. 
        
  • Q. Is there a way to easily get to the pages I use most often?
    A. Yes. Just bookmark those pages so you can get to them quickly without having to manually type in the URL address. 
       
  • Q. How can I submit comments, suggestions or feedback regarding the site?
    A. Click on the "Feedback/Case-Specific Concerns" link in the lower left toolbar. If you wish to receive a response, be sure to include your email address. 
       
  • Q. How do I return to the front page if I get lost within the site?
    A. Click on the Ohio Department of Job and Family Services logo at the top of the page. 
       
  • Q: Why does the text on some pages stretch off the right side of the monitor screen?
    A: This will happen if your screen resolution setup is less than 800 x 600. Please refer to your computer’s user manual to determine how to change your screen resolution to 800 x 600. Once you have successfully changed your screen resolution, items on your desktop will appear smaller, which will allow the viewing area to be larger.
        
  • Q: What browsers and browser versions are recommended for viewing the site?
    A: This website was designed for Firefox and Internet Explorer browsers. If you are experiencing problems with the functionality of the site, you may want to upgrade your browser.