| Help Desk and Technical Assistance |  | The goal of the Help Desk is to provide information, referral,
and assistance on policy questions regarding child welfare and
child care development to constituents, legislators, stakeholders,
and the general public. The goal of the Technical Assistance Center
is to provide interpretations of policy to public and private
agencies to assist them with immediate casework, child care issues,
administrative issues, the development of local policies, and to
plan service delivery.
The hours of operation are 8:00 a.m .to 5:00 p.m., Monday
through Friday. The Help Desk and Technical Assistance Center staff
provide support by: - immediately answering questions and resolving problems;
- researching a resolution to the problem and communicating the
resolution to the caller;
- referring complaints to the Department's Field Offices for
further investigation; or
- referring the caller back to the agency in order to go through
the agency's grievance procedure.
All inquiries and resolutions are monitored for quality
assurance.
| | How do I Access the Help Desk and Technical
Assistance Center? | - EMAIL: Help-Desk-OCF@ODJFS.STATE.OH.US
- County Technical Assistance - Agencies (PCSA and
CDJFS)
For technical assistance regarding Adult Protective Services, Child
Care, Child Protective Services, Foster Care, Adoption, CPOE,
Kinship Care, Title IV-E, and Title XX please call:
1-866-886-3537 OPTION 4
- Client / Customer Help Line
- For questions or concerns regarding foster care, child
protection, kinship care, adult protective services please
call:
1-866-635-3748 OPTION 2
- For questions regarding the licensing of child care programs,
in and out of the home, or summer camps please call:
1-866-635-3748 OPTION 2
- For questions or concerns about the licensing of foster homes
that have been recommended by public and private agencies, private
child placing agencies and private non-custodial agencies that
operate foster care/adoption programs or residential facilities, or
public agencies that operate residential facilities, please
call:
1-866-635-3748 OPTION 2
- FACSIS/SIS Help Desk
- For questions or concerns regarding the automated systems
FACSIS or SIS please call:
1-800-686-1580 OPTION 3, OPTION 5
Groupwise Access: FACSIS_HELP_DESK@ODJFS.STATE.OH.US
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