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Office of Child Support - Child Support Payment Central (CSPC)
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OHIO CHILD SUPPORT PAYMENT CENTRAL OVERVIEW  

 

IMPORTANT INFORMATION  

Effective July 1, 2019, the Ohio e-Quick Pay Debit MasterCard was discontinued, and the smiONE Visa Debit Card has taken it's place.

More Information  

Introduction   

All child support payments are processed by Ohio's Child Support Payment Central (CSPC).CSPC was developed by the Ohio Department of Job and Family Services (ODJFS), Office of Child Support, in response to Federal legislation mandating the implementation and operation of a state disbursement unit (SDU) for collecting and disbursing child support payments. Through a competitively-bid contract, Systems and Methods, Inc. (SMI) performs many of the CSPC functions.  

CSPC uses state-of-the-art equipment to batch, image and process payments. All payments with valid posting information are processed on the same day they are received. Although some payments with invalid posting information are able to be researched and processed on the same day they are received, others are transitioned to the exception handling section for additional research.  

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Individual Payors  

Acceptable Methods of Payment  

Payments by Mail  

Your payment may be in the form of a personal check, money order, or cashier's check. Make checks payable to Ohio CSPC and mail via standard U.S. mail to: 

Ohio CSPC
P.O. Box 182372
Columbus, OH 43218-2394  

  • Do not send payments to the County Child Support Enforcement Agency. 
  • If you need to send your payment via overnight delivery, you must use the United States Postal Service's Express Mail.  

Returned Deposit Items (RDIs)  

If you make a support payment by personal check and your check is returned unpaid by your bank, National Payment Solutions (NPS) will contact you to resolve the RDI. 

  • The most common forms of RDIs result from Non-Sufficient Funds and Stop Payments. 
  • All RDIs will be handled by National Payment Solutions 1-877-734-0673.  
  • As a result of the RDI, your bank account and case number will be flagged and no additional personal checks will be accepted. 
  • All subsequent payments will have to be made by a secured payment, such as a certified check, money order or cashier's check.  

Information That Must Be Included With Payments  

To ensure prompt and accurate posting to your child support case, please be sure to include the following with your payment: 

  • Your Name, 
  • Your Social Security Number (optional), 
  • SETS Case Number (10-digit number that begins with a 7), 
  • Court Order Number and 
  • Amount that should be applied to each case (if you have more than one case). 
Payments On-Line  
    

Pay by Checking Account Debit  

 

Payment by checking/savings account debit can be made at http://oh.smartchildsupport.com. There is no charge for making online payments. Online payments can be scheduled as one-time only (non-recurring) or recurring. Funds will be withdrawn on the scheduled payment date. If the date falls on a Saturday, Sunday, or bank holiday the funds will be withdrawn the next business day. 

Your first payment date must be at least five (5) business days from the date you register your account. This will allow sufficient time for your bank account information to be verified (prenote). If your account has been previously verified the payment must be scheduled at least three (3) business days prior to its payment date.  

 

Pay by Credit Card  

Payment using your credit/debit card can be made at https://oh.smartchildsupport.com or by calling 1-888-965-2676 - Option 5. You may use Discover®, MasterCard®, Visa®, American Express®, China UnionPay, Diners Club® International, or JCB to make a child support payment. If you have your credit/ debit card linked to an e-wallet account such as Alipay, Apple Pay, Google Pay, PayPal, or WeChat Pay, you can make your payment using these alternate payment options

NOTE: There is a minimum payment requirement of $1.00. Please allow two (2) to three (3) business days from the date the payment was made on the website to be received by Ohio CSPC. 


 

CSEA Walk-in Payments  

The Ohio Revised Code provides the county Child Support Enforcement Agency (CSEA) the option to accept walk-in payments from obligors who visit the agency in person and/or credit card payments over the phone. Please call your county CSEA to see if they accept walk-in or phone payments. If they do not, please submit payments according to the procedures outlined above. Do not mail checks to your county CSEA. 

How Payments are Allocated to a Monthly Obligation  

The allocation of collections to a monthly support obligation is established by federal and state laws and policies. Collections received for the month will first be applied to the monthly obligation in the following sequence: 

  • Current child support. 
  • Current spousal support. 
  • Current medical support. 
  • Ordered payment on arrears (child support arrearage, spousal support arrearage, then medical support arrearage). 
  • Support obligations assigned to other states. 
  • Collections received for the month in excess of the monthly obligation, have a specific allocation sequence depending if it is a public assistance case or non-public assistance case.  

When the source of the payment is the offsetting of a federal income tax refund, the payment is allocated to arrearages only, and then lastly refunded to the obligor. 

When the source of a payment is the offsetting of state income tax, the payment will be allocated to current child support and spousal support and child and spousal arrearages. This includes medical support and medical support arrearages. 

When the source of a payment is the offsetting of unemployment benefits the payment will be allocated to current child support and child support arrearages. This includes medical support and medical support arrearages. 

For payment collected through a lump sum or a Financial Institution Data Match (FIDM), it is much like the standard allocation hierarchy except if there are excess dollars once all the obligations are met, the excess funds are returned to the obligor. 

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Employers  

Mandatory Electronic Remittance  

In an effort to make the remittance of child support payments Faster, Simpler and Safer, on October 16, 2009, legislation went into effect mandating child support payments be remitted electronically. The legislation affected employers remitting child support for at least one employee and employing fifty or more employees. However, remitting child support payments electronically is beneficial to all employers. 

Remitting child support payments electronically:  

  • Streamlines the remittance of withheld child support payments;  
  • Reduces the amount of time employers spend withholding child support obligations; 
  • Is safer than writing and mailing checks; and 
  • Reduces costs associated with remitting child support. 

To meet the State's requirements, there are two methods by which child support payments can be remitted electronically: 

1. Pay by Checking Account Debit  

To make a payment by checking account debit, visit http://oh.smartchildsupport.com/employer. There is no charge for payments sent to Ohio CSPC. The payment start date must be at least five (5) business days from the date you register your account. This will allow sufficient time for the bank account information to be verified (prenote). If the account has been previously verified then the payment must be scheduled at least three (3) business days prior to its payment date.

The Smart Child Support web site has additional details. 

2. Pay by National Automated Clearing House Association (NACHA) approved ACH Credit  

Electronic payments may also be made via ACH credit in either the CCD+ or CTX 820 file format. To remit via ACH credit, verify that your payroll software and your financial institution have the capability to remit in one of the two approved formats. These two approved formats allow for the employee name, case number and Social Security Number to travel with the payment so that Ohio CSPC can accurately apply the funds to the correct case. Many software companies have already developed their payroll software with these capabilities included. If you have questions, contact your software provider or financial institution for assistance.  

Before you send your first electronic payment, you must register online at: https://oh.smartchildsupport.com

Additional information regarding electronic payments is available in the CSPC Employer EFT/EDI Packet, the JFS 08020 - Employer's Resource Guide to Child Support, and the Federal User Guide for Electronic Child Support Payments

If you have questions about electronic payments, please call CSPC Customer Support at 1-888-965-2676. 

Payments by Mail 

If you do not meet the requirements for mandatory electronic remittance, you may remit your payment via personal check, money order, or cashier's check. Make checks payable to Ohio CSPC and mail via standard U.S. mail to:  

Ohio CSPC
P.O. Box 182394
Columbus, OH 43218-2394  

  • Do not send payments to the County Child Support Enforcement Agency. 
  • To send your payment via overnight delivery, you must use the United States Postal Service's Express Mail. 

Returned Deposit Items (RDIs)  

If you make a support payment by personal check and your check is returned unpaid by your bank, National Payment Solutions (NPS) will contact you to resolve the RDI. 

The most common forms of RDIs result from Non-Sufficient Funds and Stop Payments.  

  • All RDIs will be handled by National Payment Solutions, 1-877-734-0673.
  • As a result of the RDI, your bank account and case number will be flagged and no additional personal checks will be accepted. 
  • All subsequent payments will have to be made by a secured payment, such as a certified check, money order, or cashier's check. 

Information that Must be Included with Payments  

To ensure prompt and accurate posting to your child support case, please be sure to include the following with your payment:  

  • Employee Name. 
  • Employee Social Security Number (optional). 
  • SETS Case Number (10-digit number that begins with a 7). 
  • Court Order Number. 
  • Amount that should be applied to each case (if remitting for more than one case). 

You may create your own remittance statement and attach it to your payment, but be sure to include all of the above information.  

Reporting Changes in Employee Status  

Per ORC sections 3121.036 and 3121.037, changes in an employee's status must be reported to the County CSEA that administers the order. In the event of a layoff, termination, leave of absence without pay, or any termination, pension, or retirement benefits, the employer must notify the CSEA in writing within ten (10) days of the occurrence. The notice must include the employee's last known address and any available information regarding a new employer or income source. Failure to notify the CSEA of significant changes could result in unnecessary legal consequences for the employee.  

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Custodial Parents  
Effective October 1, 2005, Ohio implemented a law (HB66) requiring a mandatory electronic disbursement program for support payments providing you a faster, simpler, safer way to receive your support payments.

  • No check cashing fees
  • No worries about stolen checks
  • No waiting by the mailbox

1. Direct Deposit  

With Direct Deposit, your support payments are deposited directly to your account at your financial institution. Your payments will be deposited automatically after the state receives and posts a payment to your case. The statement you receive from your financial institution will provide you with a record of your deposit. Always remember to make sure your payment has been deposited into your account before accessing the funds.  

2. smiONE™ Visa Debit Card  

The Ohio Child Support Debit Card Program provides you with a debit card called the smiONE™ Visa Debit Card to receive and use your support payments. Support payments are credited to your smiONE™ card automatically after the state receives and posts a payment to your case. You do not need a bank account to be enrolled. You can use the card at any place that accepts Visa debit cards . Cash withdrawals from your card can be made from ATMs, banks or credit unions that display Visa, Interlink, Plus, Fifth Third Bank, or Allpoint Brand Acceptance Marks. Fees are not charged at an Allpoint or Fifth Third ATM to withdrawal cash, or for any purchase transactions. A list of Allpoint ATMs can be found at http://www.allpointnetwork.com/locator.aspx. A $2.50 ATM withdrawal fee (out-of-network) applies to non-Allpoint and non-Fifth Third Bank ATM withdrawals. The smiONE™ Debit Card brochure contains additional information about this card  including additional features and the Platinum smiONE™ mobile app. 

Ohio smiONE™ Balance and Transfer Information  

Cardholders can access their available balance and transaction history securely at http://www.smionecard.comor download the Platinum smiONE™ Visa Prepaid Mobile App for iOS or Android to active their card, check balances, use smiONE Mobile Check Load, set-up smiONE Alerts, track spending, pay bills and more. Cardholders may also access balance and transaction information by calling Ohio smiONE™ Customer Support at 1-855-279-2744.  

Expiring smiONE™ Visa Debit Cards  

smiONE™ debit cards contain a magnetic stripe that over time can become worn, as can the card itself through regular usage. As such, the smiONE™ cards expire five years after the date they are issued. One month prior to the card's expiration date, a new card will be mailed to you. 

To avoid delays in your support payments, and to ensure delivery of reissued smiONE™ cards, please keep your County CSEA informed of your current address. The Valid Thru date on the front of your card is the expiration date. 

The Expiring smiONE™ Questions and Answers Reference Guide  provides additional information about expiring cards. 

Enrollment 

Enrollment is simple! Visit http://oh.smartchildsupport.com and follow the instructions to enroll in either direct deposit or smiONE™ debit card. You can also complete the Ohio Child Support Program e-Disbursement Enrollment Form, and follow the mailing/faxing instructions.

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  e-QuickPay Debit Cards  

Prior to July 1, 2019, participants who were enrolled in Ohio's debit card program received their payments on the Ohio e-QuickPay Debit MasterCard. Participants who have a balance on their e-QuickPay card should continue to use their card until the balance is zero.

If you still have a balance on your e-QuickPay card and it expires, you will receive a replacement card as long as the e-QuickPay Card Services has a valid address for you. To update your address, contact e-QuickPay Customer Support at 1-800-503-1283. You should also update your address with your county CSEA.

If you lose your e-QuickPay card or need to report it stolen, contact e-QuickPay Customer Support at 1-800-503-1283 immediately.

If you have a balance on your e-QuickPay card and there is no client-initiated activity for approximately three years, your balance may be escheated to the Department of Commerce of the state in which you reside. For more information, contact e-QuickPay Customer Support at 1-800-503-1283.  

Contact Information  Balances cannot be transferred to the new smiONE card.

Case Information - County CSEA 

Withholding Amounts - County CSEA 

Employee Status Changes - County CSEA 

Lump Sum Payments - County Lump Sum Coordinator 

Payments sent to CSPC - CSPC Customer Support - 1-888-965-2676

Stop Payments - CSPC Customer Support - 1-888-965-2676

Electronic Payments - CSPC Customer Support - 1-888-965-2676

smiONE Customer Support - 1-855-279-2744

e-QuickPay Customer Support - 1800-503-1283

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Checking the Status of a Payment  

The Ohio Child Support Customer Service Portal allows customers with an active child support case a secure environment in which they can view their child support case information on demand. Customers are able to view and print up to two years of child support payment data, as well as view address, employment, health insurance, and support order information that is on file with the child support agency. 

NOTE: Provided all the required posting information is included with the payment, a payment received by CSPC is disbursed within two working days. Failure by an obligor, an employer, or other remitter to include the required posting information with a payment causes posting delays. Additionally, actual receipt of a child support payment can take up to one week due to service by the U.S. Postal System. If you have direct deposit, please check on the frequency in which your financial institution posts to your account.  

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Child Support Payment Central Links & Resources  

Access the Ohio Child Support Customer Service Web Portal at: OCS Customer Service Web Portal.  

To make a payment by checking/savings account debit or credit/debit card visit: http://oh.smartchildsupport.com.  

To make payments using electronic transmission you register online at: https://oh.smartchildsupport.com.  

View additional information regarding electronic payments at: CSPC Employer EFT/EDI Packet, the JFS 08020 - Employer's Resource Guide to Child Support, and the Federal User Guide for Electronic Child Support Payments.    

View the smiONE™ Debit Card brochure for information about card features.  

Determine your smiONE™ card available balance and transaction history by visiting: https://smionecard.com or contacting smiONE Customer Support at 855-279-2744.  

View the expiring smiONE™ card frequently asked questions and answers at: Expiring smiONE™Visa Debit Cards Q & A.  

Access the Ohio Child Support Program e-Disbursement Enrollment Form.   

Determine your county's Lump Sum Coordinator(s) at: County CSEA Lump Sum Coordinator List.   

Determine if you have available child support unclaimed funds (CUF) at: Ohio Department of Commerce (ODC)

View the Ohio CSPC frequently asked questions and answers at: Child Support FAQs.  

View the CSPC related Ohio Administrative Code rules at: http://codes.ohio.gov/oac/5101:12-80.  

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Last Updated 09/05/2019