Job & Family Services Office of Child Support
Office of Child Support - Child Support Payment Central (CSPC)

OHIO CHILD SUPPORT PAYMENT CENTRAL OVERVIEW

 

Introduction  

All child support payments are processed by Ohio's Child Support Payment Central (CSPC).CSPC was developed by the Ohio Department of Job and Family Services (ODJFS), Office of Child Support, in response to Federal legislation mandating the implementation and operation of a state disbursement unit (SDU) for collecting and disbursing child support payments. Through a competitively-bid contract, Affiliated Computer Services (ACS) performs many of the CSPC functions. 

CSPC uses state-of-the-art equipment to batch, image and process payments. All payments with valid posting information are processed on the same day they are received. Although some payments with invalid posting information are able to be researched and processed on the same day they are received, others are transitioned to the exception handling section for additional research. 

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Individual Payors

Acceptable Methods of Payment

Payments by Mail

Your payment may be in the form of a personal check, money order, or cashier's check. Make checks payable to Ohio CSPC and mail via standard U.S. mail to:

Ohio CSPC
P.O. Box 182372
Columbus, OH 43218-2372
 

  • CSPC accepts personal checks up to $20,000.If your support payment is for more than $20,000, you must send a certified check.
  • Do not send payments to the County Child Support Enforcement Agency.
  • If you need to send your payment via overnight delivery, you must use the United States Postal Service's Express Mail. 

Returned Deposit Items (RDIs)

If you make a support payment by personal check and your check is returned unpaid by your bank, CSPC will contact you to resolve the RDI.

  • The most common forms of RDIs result from Non-Sufficient Funds and Stop Payments.
  • RDIs that are not resolved in a timely manner are referred to the State of Ohio, Attorney General's Office for collection.
  • As a result of the RDI, your bank account and case number will be flagged and no additional personal checks will be accepted.
  • All subsequent payments will have to be made by a secured payment, such as a certified check, money order or cashier's check. 

Information That Must Be Included With Payments

To ensure prompt and accurate posting to your child support case, please be sure to include the following with your payment:

  • Your Name,
  • Your Social Security Number (optional),
  • SETS Case Number (10-digit number that begins with a 7),
  • Court Order Number and
  • Amount that should be applied to each case (if you have more than one case).
Payments On-Line
Pay by Checking Account Debit

Payment by checking/savings account debit can be made at www.ExpertPay.com. Aside from a one-time $2.50 registration fee, there is no charge for payments sent to Ohio CSPC; however, you may pay a nominal fee for payments remitted to other states.

Please allow seven (7) days for the payment to be received by Ohio CSPC. The ExpertPay web site has additional details about fees and the general use of the site.

Pay by Credit Card

Payment using your credit card can be made at www.e-ChildsPay.com. Currently, e-ChildsPay.com only accepts MasterCard and Discover. NOTE: The processor charges a fee of $11.75 for all payments made on this site. Please allow seven (7) days for the payment to be received by Ohio CSPC. The e-ChildsPay website has complete details about fees and the general use of the site.

CSEA Walk-in Payments

The Ohio Revised Code provides the county Child Support Enforcement Agency (CSEA) the option to accept walk-in payments from obligors who visit the agency in person. Please call your county CSEA to see if they accept walk-in payments. If they do not, please submit payments according to the procedures outlined above. Do not mail checks to your county CSEA.

How Payments are Allocated to a Monthly Obligation

The allocation of collections to a monthly support obligation is established by federal and state laws and policies. Collections received for the month will first be applied to the monthly obligation in the following sequence:

  • Current child support.
  • Current spousal support.
  • Current medical support.
  • Ordered payment on arrears (child support arrearage, spousal support arrearage, then medical support arrearage).
  • Support obligations assigned to other states.
  • Collections received for the month in excess of the monthly obligation, have a specific allocation sequence depending if it is a public assistance case or non-public assistance case. 

When the source of the payment is the offsetting of a federal income tax refund, the payment is allocated to arrearages only, and then lastly refunded to the obligor.

When the source of a payment is the offsetting of state income tax, the payment will be allocated to current child support and spousal support and child and spousal arrearages. This includes medical support and medical support arrearages.

When the source of a payment is the offsetting of unemployment benefits the payment will be allocated to current child support and child support arrearages. This includes medical support and medical support arrearages.

For payment collected through a lump sum or a Financial Institution Data Match (FIDM), it is much like the standard allocation hierarchy except if there are excess dollars once all the obligations are met, the excess funds are returned to the obligor.

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Employers

Mandatory Electronic Remittance

In an effort to make the remittance of child support payments Faster, Simpler and Safer, on October 16, 2009, legislation went into effect to mandate child support payments be remitted electronically. This new legislation affects you as an employer if you employ fifty or more employees and you remit child support for at least one employee. However, remitting electronically is beneficial to all employers.

Remitting child support payments electronically will: 

  • Streamline the remittance of child support withholdings,
  • Reduce the amount of time employers spend withholding child support obligations;
  • Be safer than writing and mailing checks; and
  • Reduce costs associated with remitting child support.

In order to meet the State's requirements, we offer two methods to remit child support electronically:

1. Pay by Checking Account Debit

To make a payment by checking account debit, visit www.ExpertPay.com. Aside from a one-time $2.50 registration fee, there is no charge for payments sent to Ohio CSPC; however, you may pay a nominal fee for payments remitted to other states. Please allow seven (7) days for your first payment to be received by Ohio CSPC. Subsequent payments will be received by Ohio CSPC within 1-2 business days.

The ExpertPay web site has additional details about fees and the general use of this site.

2. Pay by National Automated Clearing House Association (NACHA) approved ACH Credit

You may also make electronic payments via ACH credit in either the CCD+ or CTX 820 file format. To remit via ACH credit, verify that your payroll software and your financial institution have the capability to remit in one of the two approved formats. These two approved formats allow for the employee name, case number and Social Security Number to travel with the payment so that Ohio CSPC can accurately apply the funds to the correct case. Many software companies have already developed their payroll software with these capabilities included. If you have questions, contact your software provider or financial institution for assistance. 

Before you send your first electronic payment, you must complete and return the Employer Registration for Electronic Funds Transfer.

Additional information regarding electronic payments is available in the Employer Electronic Payment Guide.

If you have questions about electronic payments, please call CSPC Customer Support at 888-965-2676.

Payments by Mail

If you do not meet the requirements for mandatory electronic remittance, you may remit your payment via personal check, money order, or cashier's check. Make checks payable to Ohio CSPC and mail via standard U.S. mail to: 

Ohio CSPC
P.O. Box 182394
Columbus, OH 43218-2372
 

  • CSPC accepts personal checks up to $20,000.If your support payment is for more than $20,000, you must send a certified check.
  • Do not send payments to the County Child Support Enforcement Agency.
  • If you need to send your payment via overnight delivery, you must use the United States Postal Service's Express Mail.

Returned Deposit Items (RDIs)

If you make a support payment by personal check and your check is returned unpaid by your bank, CSPC will contact you to resolve the RDI.

The most common forms of RDIs result from Non-Sufficient Funds and Stop Payments. 

  • RDIs that are not resolved in a timely manner are referred to the State of Ohio, Attorney General's Office for collection.
  • As a result of the RDI, your bank account and case number will be flagged and no additional personal checks will be accepted.
  • All subsequent payments will have to be made by a secured payment, such as a certified check, money order or cashier's check.

Information that Must be Included with Payments

To ensure prompt and accurate posting to your child support case, please be sure to include the following with your payment: 

  • Employee Name.
  • Employee Social Security Number (optional).
  • SETS Case Number (10-digit number that begins with a 7).
  • Court Order Number.
  • Amount that should be applied to each case (if remitting for more than one case).

You may complete an Employer Remittance Coupon and mail it with your payment or you may create your own remittance statement and attach it to your payment. Regardless of the method you choose, be sure to include all of the above information. 

Reporting Changes in Employee Status

Per ORC sections 3121.036 and 3121.037, changes in an employee's status must be reported to the County CSEA that administers the order. In the event of a layoff, termination, leave of absence without pay, or any termination pension or retirement benefits, the employer must notify the CSEA in writing within 10 days of the occurrence. The notice must include the employee's last known address and any available information regarding a new employer or income source. Failure to notify the CSEA of significant changes could result in unnecessary legal consequences for the employee. 

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Custodial Parents

Ohio offers two methods for receiving support payments: Direct Deposit and the Ohio e-QuickPay® Debit MasterCard®. Both methods provide you with a Faster, Simpler, Safer way to receive your support payments: 

  • No check cashing fees
  • No worries about stolen checks
  • No waiting by the mailbox 

1. Direct Deposit

With Direct Deposit, your support payments are deposited directly to your account at your financial institution. Your payments will be deposited automatically after the state receives and posts a payment to your case. The statement you receive from your financial institution will provide you with a record of your deposit. Always remember to make sure your payment has been deposited into your account before accessing the funds. 

2. Ohio e-QuickPay® Debit MasterCard®

The Ohio e-QuickPay® Debit MasterCard® provides you with a debit card to receive and use your support payments. Support payments are credited to your e-QuickPay® card automatically after the state receives and posts a payment to your case. You do not need a bank account to be enrolled. You can use the card at any place that accepts MasterCard® debit cards or Maestro®. Cash withdrawals from your card can be made at any ATM or bank teller window displaying the MasterCard®, Maestro®, or Cirrus® brand marks. The Ohio e-QuickPay® Debit MasterCard® informational brochure contains additional information about this program. 

Ohio e-QuickPay® Balance and Transfer Information

Cardholders can access their available balance and transaction history securely at www.e-quickpay.com. All transaction information is displayed immediately in date and time order. Cardholders may also access balance and transaction information by calling Ohio e-QuickPay® Customer Support at 1-800-503-1283. 

Expiring Ohio e-QuickPay® Cards

The Ohio e-QuickPay® debit cards contain a magnetic stripe that over time can become worn, as can the card itself through regular usage. As such, the e-QuickPay® cards expire three years after the date they are issued. One month prior to the card's expiration date, a new card will be mailed to you.

To avoid delays in your support payments, please keep your County CSEA informed of your current address to ensure delivery of reissued e-QuickPay cards every three years. The Valid Thru date on the front of your card is the expiration date.

The Expiring e-QuickPay Questions and Answers reference guide provides additional information about expiring cards.

Enrollment

Enrollment is simple! Complete The Ohio e-QuickPay® or Direct Deposit Enrollment/Authorization Form, attach your voided check or deposit slip (if choosing Direct Deposit), seal it and drop it in the mail. Postage is pre-paid!  Enrollment takes approximately three weeks. 

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Contact Information

Case Information - County CSEA

Withholding Amounts - County CSEA

Employee Status Changes - County CSEA

Lump Sum Payments - County Lump Sum Coordinator

Payments sent to CSPC - CSPC Customer Support 1-888-965-2676

Stop Payments - CSPC Customer Support 1-888-965-2676

Electronic Payments - CSPC Customer Support 1-888-965-2676

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Checking the Status of a Payment

The Ohio Child Support Customer Service Portal allows customers with an active child support case a secure environment in which they can view their child support case information on demand. Customers are able to view and print up to two years of child support payment data, as well as view address, employment, health insurance and support order information that is on file with the child support agency.

NOTE: Payments received are disbursed within two working days if all posting information is included with the payment. Delays in posting will occur if this information is not included by an obligor, employer, or other remitter. Additionally, actual receipt of a child support payment can take up to one week due to service by the U.S. Postal System. If you have direct deposit, please check on the frequency in which your financial institution posts to your account. 

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Child Support Payment Central Links & Resources

To access the Ohio Child Support Customer Service Web Portal visit: OCS Customer Service Web Portal

To make a payment by checking/savings account debit visit: www.ExpertPay.com. 

To make a payment using your credit card, visit: www.e-ChildsPay.com. 

To view the Employer Registration for Electronic Funds Transfer (EFT) form visit: EFT Employer Registration. 

To view additional information regarding electronic payments, please review the: Employer Electronic Payment Guide. 

To view the Employer Remittance Coupon, visit: Employer Remittance Coupon. 

To view additional information regarding the Ohio e-QuickPay® Debit MasterCard®, please review the:
Ohio e-QuickPay® Debit MasterCard® informational brochure.

To view the available balance and transaction history on your Ohio e-QuickPay® Debit MasterCard® card visit:
www.e-quickpay.com

To view the frequently asked questions and answers regarding Expiring Ohio e-QuickPay® Debit MasterCard® cards, please review the: Expiring Ohio e-QuickPay® Debit MasterCard® Q & A. 

To view the Ohio e-QuickPay® Debit MasterCard® or Direct Deposit enrollment authorization form visit: Ohio e-QuickPay® Debit MasterCard® or Direct Deposit Enrollment/Authorization. 

To view the County Lump Sum Payment Coordinator list to determine your county's coordinator(s), please review the: County CSEA Lump Sum Coordinator. 

To access the Ohio Department of Commerce website to determine if you have available child support unclaimed funds visit: http://www.com.ohio.gov/unfd/default.aspxNOTE: OCS transfers unclaimed child support funds (CUF) to the Ohio Department of Commerce. Consequently, all inquiries regarding child support unclaimed funds should be directed to the Ohio Department of Commerce. 

To view the Ohio CSPC related frequently asked questions and answers visit: Child Support FAQs. 

To access the CSPC related Ohio Administrative Code rules visit: http://codes.ohio.gov/oac/5101:12-80. 

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Last Updated 04/08/2014