Job & Family Services Office of Child Support
Office of Child Support - Payment Information - Interactive Voice Response Unit (IVR)

INTERACTIVE VOICE RESPONSE UNIT (IVR) OVERVIEW

Overview 

The Interactive Voice Response (IVR) System is the phone-in telephone response system for the Ohio Child Support Program. The IVR system provides information on payment and balances as well as the telephone numbers and addresses of county CSEAs.

The IVR telephone number is 1-800-860-2555.

You may call 1-800-860-2555 (toll free) or 1-866-500-3784 (TDD) specifically for IVR. When the connection is made a brief message will come on explaining the system. The system prompts you to select a language (English or Spanish). You can then either select to hear your total balance due information or obtain your county Child Support Enforcement Agency's phone number and address (which you can do at any time by pressing ). To obtain balance information, you must enter your Social Security Number. If you have already established a PIN, you will be prompted to enter your PIN. If you have not established a PIN, you will be prompted to do so.

NOTE: If you forget or lose your PIN, you can only request a PIN reset by mail or by FAX. Phone requests will not be accepted. The request must be (1) signed (2) dated and (3) accompanied by a copy of both a photo ID and official documentation of social security number. One document, such as a drivers license, can be used if it contains both items.

Requests may be Faxed to:  

Office of Child Support
IVR PIN Reset Center at 614-995-7159 or 614-728-5070.

Requests may be mailed to:  

Ohio Department of Job and Family Services
Office of Child Support
IVR PIN Reset Center
30 East Broad St., 32nd floor
Columbus OH 43215-3414

NOTE: Please write IVR on your request.

It takes two days from the day the request was received to process the change.

If the SSN and PIN are found in the system, you may either proceed to hear balance information, change your PIN, or exit the system. If you choose to hear balance information, a message will tell you the county(ies) and the case number(s) linked to that SSN and PIN. (The message will repeat once). You will then be given the following menu options:

  • Last Payment Information
  • Total Balance Due
  • Select a Different Order

The system will have TTY/TDD capability so that hearing impaired individuals can easily access their case information.

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County Address and Phone Information 

The general agency information selection contains the location, telephone number and office hours associated with the selected case.

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Payment Information 

The payment information selection contains the following:

1. The date of the last payment received. This data is updated daily.
2. The total balance due amount. The message may be: "Our unverified records show that $350 is due to meet the current support order. Of that amount $7 is poundage. The total outstanding balance on this account is $1350. If you have ever been on public on assistance, a portion of this amount may be owed to the Ohio Department of Job and Family Services." Another message may be: "Your account reflects no total balance due." The data is updated daily. 

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Last Updated 02/26/2013