Job & Family Services Office of Child Support
In order to best protect confidential and other important data, the ODJFS website will no longer support several outdated web browsers. Effective December 5, Internet Explorer 6 or older, Opera 4 or older and Netscape Navigator will no longer work on ODJFS sites that are https-enabled. Individuals can download the most recent version of Internet Explorer here and the most recent version of Opera here.
Office of Child Support - Payment Information - Interactive Voice Response System (IVR)

INTERACTIVE VOICE RESPONSE SYSTEM (IVR) OVERVIEW

  Overview
  County Address and Phone Information
  Payment Information  

Overview

The Interactive Voice Response (IVR) System is the phone-in telephone response system for the Ohio Child Support Program. The IVR system provides information on payment and balances as well as the telephone numbers and addresses of county CSEAs.

The IVR telephone number is 1-800-860-2555.

You may call 1-800-860-2555 (toll free) or 1-866-500-3784 (TDD) specifically for IVR. When the connection is made, a brief message will come on explaining the system. The system prompts you to select a language (English or Spanish). You can then either select to hear your total balance due information or obtain your county Child Support Enforcement Agency's phone number and address (which you can do at any time by pressing option 1 or 8 from the IVR Main Menu). To obtain balance information, you must enter your Social Security Number. If you have already established a PIN, you will be prompted to enter your PIN. If you have not established a PIN, you will be prompted to do so.

NOTE: If you forget or lose your PIN, you can request a PIN reset by selecting option 2 to connect to the Child Support Customer Service (CICC) unit, where you will be assisted with resetting your PIN. If you enter an invalid PIN the maximum number of tries (3 times), you will automatically be connected to the CICC unit. Mail and FAX PIN reset requests will no longer be accepted.

If the SSN and PIN are found in the system, you may proceed to hear balance information, change your PIN, or exit the system. If you choose to hear balance information, a message will tell you the count (ies) and the case number(s) linked to that SSN and PIN. (The message will repeat once). You will then be given the following menu options:

  • Last Payment Information
  • Total Balance Due/Credit Balance
  • Select a Different Order

The system will have TTY/TDD capability so that hearing impaired individuals can easily access their case information.

[Back to Top]

County Address and Phone Information

The general agency information selection contains the location, telephone number, and office hours associated with the selected case.

[Back to Top]

 Payment Information

The payment information selection contains the following:

  1. The date of the last payment received. This data is updated daily.
  2. The total balance due amount. The message may be: "Our unverified records show that $350 is due to meet the current support order. Of that amount, $7 is poundage. The total outstanding balance on this account is $1350. If you have ever been on public on assistance, a portion of this amount may be owed to the Ohio Department of Job and Family Services." Another message may be: "Your account reflects no total balance due." The data is updated real time.
  3. The credit balance amount. If a credit balance exists, the caller will hear the following message: "As of <Speak Date> our records show the total credit balance on this account is <Speak Amount>. The credit balance includes any amounts due for the current month."

If the caller has both an unpaid balance due and a credit balance, the caller will hear two separate messages starting with the unpaid balance information first, followed by the credit balance information.

If the caller has no unpaid balance due and/or no credit balance, the caller will hear the following message "This account reflects no balance due."

[Back to Top]

Last Updated 06/26/2015